Published Elsewhere
How Big Businesses Can Avoid Being Fired By Their Customers
Almost all sectors are talking about the importance of moving at the speed of the customer and customer-centricity, but hardly anyone achieves either. Often this is because they can only move as fast…
The Melding of Minds: How AI and Humans are Changing the Workforce
The ongoing conversation that artificial intelligence (AI) will replace our jobs has caused much concern and speculation. Workers are wondering which skills are replaceable, which will be automated,…
In a Service Economy People Matter. How Helpful Are Your Enterprise Systems?
ERP systems transform, integrate and scale businesses better today than they ever have. It’s the only system that tackles all the processes that are essential to running a business and eliminates…
Our Expectations Of Software Have Changed -- It's Time UX Caught Up
Last year, I argued that many enterprise software vendors are missing the point when it comes to user experience. They aim to embrace user expectations by providing a user interface that looks good on…
Hybrid Cloud Can Smooth the Digital Transformation Culture Shock
Digital transformation is a given across all industries in today's economy. If a business wants to succeed, it must focus on meeting customer demand through growing and evolving the customer…
Service Organizations Need To Put Their XaaS Hats On
The rapid emergence of anything as a service (XaaS) is creating an entirely different economy where products and cloud-based services are delivered in a continuous relationship with the customer…
Unit4 2019 Predictions: The Year Ahead for the ERP Market
As we transition from one year to another, it is customary to look back on the past year and begin to consider what might unfold in the year ahead. We are in a period of massive technology-driven…
Enabling The Enterprise Shift To Microservices
The next time you’re about to binge a season of your favorite Netflix show, consider the complex interactions taking place behind the scenes to make this possible. From negotiating with production…
Technology Predictions: What Will 2019 Have in Store?
At the end of every year, I take a few minutes to think back on the most disruptive technologies of the previous year and consider what tomorrow might have in store. This past year will undoubtedly be…
ERP Has Reinvented Itself Again, And This Time It's Going Designer
As early as the '90s, businesses and analysts alike have foretold the death of the ERP system. Over 20 years later, however, ERP is still alive and well. Globalization, digitalization, the internet…
Building a Better ERP Architecture to Support Machine Learning
Users and developers agree on one thing in relation to enterprise resource planning (ERP) software: it's boring. For users, ERP means a lot of data entry added to their daily workload. While ERP is…
Bots at Work: No Longer Restricted to the World of Science Fiction
In the 1980s, the television program Knight Rider gave a glimpse into a world where artificial intelligence could learn, communicate, and make independent decisions. The star of the show, a…